Lee Haynes, 44, said his 'worst fears' had come true after he received the bill. Have YOU had an energy nightmare? Email:A couple have been sent an astonishing gas bill of almost £11,000 after being told they owe 18 years worth of energy.
Ofgem rules state that customers cannot be charged for energy used more than 12 months ago if they have not been correctly billed for it, or informed about it. You can’t be charged for gas or electricity used more than 12 months ago if you have not been correctly billed for it, or informed about it via a statement of account, before. This includes situations where a supplier increases your Direct Debit because it was set too low. Suppliers cannot use this to recover any shortfall for a period longer than 12 months ago.The rules apply to household and small business energy customers.
In September, Royal Mail threatened to stop delivering their post over claims their miscreant cat was attacking postal workers through the letterbox. Mr Haynes said: 'I just don't understand. The 1986 Gas Act says they can recover costs if I'm at fault but I'm not.'We just got on with living there - like we were told to.'I was worried about suddenly getting a big bill - so I tried really hard to find out who was supplying our gas.
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Source: DailyMailUK - 🏆 7. / 90 Read more »