Energy supplier to 'switch off' in change for 3.5 million customers

A major energy supplier has confirmed it will close down for good this month after 3.5 million customers were switched onto a new provider. OVO Energy first announced in 2020 that it had purchased the SSE Energy Service.

The company says the transfer is now complete and all former customers are now having their gas and electric managed by OVO, the Mirror reports. SSE services has now confirmed in an updated statement: "We've now successfully moved SSE Energy Services to the OVO brand following the sale of SSE Energy Services to OVO Energy in 2020.

"This website will be switched off towards the end of October 2023." Former customers of SSE Energy Services should have received their new OVO Energy account number in their welcome email.The transfer of SSE customers to OVO has not been without its problems. During the move, OVO customers who had previously been under SSE reported receiving energy bills as high as £50,000.

An OVO spokesperson at the time said: "We have processed millions of successful migrations to date, but we’re aware of a small handful of customers receiving large projections. To resolve this, our teams have set up an extra control to check for large bills to make sure we identify them, and fix them, before they’re sent to customers."

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