Debt collectors from British Gas have been breaking into vulnerable people's homes to force fit prepayment meters, reports say.
Read more: 'I moved from Hull to Happy Valley and it's way better than TV - but wow it stinks of weed' "Having recently reviewed our internal processes to support our prepayment customers as well as creating a new £10 million fund to support those prepayment customers who need help the most, I am extremely disappointed that this has occurred.
Grant Shapps, the business and energy secretary, ordered an urgent meeting with British Gas, adding: “I am horrified by the findings of this investigation and would like to thank The Times for shining a light on these abhorrent practices.” Energy regulator Ofgem has announced it will launch an investigation. A spokesperson said: "These are extremely serious allegations from The Times which we will investigate urgently with British Gas and we won't hesitate to take firm enforcement action.
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