Austin Energy warns that power outages will remain until Friday

PUBLISHED 6:55 AM CST Feb. 01, 2023AUSTIN, Texas — Thousands of Austin Energy customers have been dealing with power outages as temperatures remain below the freezing mark since early Wednesday morning. "City of Austin and Austin Energy have pulled all attention and resources to address outages stemming from one of the worst ice storms to hit Austin in years. Since the storm began early Wednesday morning, Austin Energy has restored more than 72,000 customers.

Austin Energy and City of Austin officials announced that the issue will be addressed during a news briefing scheduled for 9 a.m. Thursday. Austin Energy, as of 6:04 a.m. Thursday, reported 1,188 active power outages with 154,825 customers affected. That means about 30% of customers remain without power Thursday morning. The outages were attributed to downed power lines caused by trees and branches that succumbed to ice. Across the state, nearly 400,000 people lost power during the winter storm, the majority of them in Central Texas. Austin Energy customers were asked to report outages by texting “OUT” to 287846.

"Due to the high number of customers trying to report power outages, Austin Energy’s system currently isn’t allowing some people to submit through their outage map or by text. If you see a large outage on the map near your home, Austin Energy is more than likely already aware that your house is without power. Thank you for your patience as we work through the problem.

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