'An extraordinary decision': Energy umpire finds power retailer Synergy unlawfully price-gouged customers

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The independent energy umpire finds the government-owned West Australian power provider unlawfully overcharged customers tens of millions of dollars by artificially inflating its prices between 2016 and 2017.

Publishing its decision, the review board broadly supported the ERA's arguments, finding Synergy had acted unreasonably and without regard for the effects of its behaviour on consumers.

Dr Challen said Synergy's actions appear to have been motivated by a desire to stem the losses from the massive Gorgon contract, which forced the utility to buy gas for about $6 a gigajoule at the time of the offending, but sell it for less."And what Synergy tried to do was price its electricity to recover its cost of gas. There's a history to that.

Dr Challen says the power provider's actions may have caused some customers' bills to spike 10 per cent. Mr Edwell noted Synergy's actions dated back to 2016, while the ERA wrapped up its investigation in 2019. The power provider says the decision will not impact the price of electricity for residential customers.

 

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I’m happy to pay ten percent. They can have it. If that what it takes to keep it in our hands and out of private hands I’m easy with that. Sounds like a liberal article to me.

A government monopoly gouging customers. Has that ever happened before?

Oh where is this robodebt when its needed? $192 million...

Should the story mention which party was in power at the time?

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