straight into their bank accounts following their payment by direct debit, or be sent via vouchers in the post for those with a prepayment meter or payment card.after claiming they have not received the first instalment on time.
Another wrote: “Where are the vouchers? Not had anything at all!! Nothing has arrived in the post and I am sat here with no bloody gas with a chest infection, asthma & Parkinson’s. If I don’t get them by Monday I’m gonna go to the ombudsman.” Sue Hodgkinson, 74, from Bagshot in Surrey, said she received the money three weeks after it was due
Thank you for picking up on this, we have had no October and November, keep getting fobbed off with excuses and lies
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