At the start of April, about 18 million households on standard tariffs saw their energy bills rise by an average of £693 from £1,277 to £1,971 per year.
Keith Anderson, chief executive of Scottish Power, told the Business, Energy, and Industrial Strategy committee that it was "perverse" that prepayment customers paid more than others, whilst E.ON UK's boss Michael Lewis said that April's bill increases would have "a severe impact on customers ability to pay".
"I've been with Utilita for seven years, and on this team since it started and this is the worst I've ever seen it," she said."We've had so many distressing cases. So many desperate customers ringing us needing support. Like Citizens Advice, the company has seen a rising number of customers not topping up their meters because they're running out of money. He said they were doing everything they could but there was a limit.
"There's no way that supply companies can even begin to address this problem by themselves. It's way out of our league," he added. "Instead of having £200 for every household, you could have had £600 for the lowest third of households."
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