Electricity account problems, government credit queries and billing issues drove the largest volume of contacts, the CRU's annual Customer Care Report for 2023 shows.It added that 33% of the complaints investigated were upheld in favour of the customer and 15% were closed by early settlement deals.
Today's report shows that Electric Ireland, Bord Gáis Energy and ESB Networks saw the most significantThe number of complaints upheld against Flogas decreased significantly in 2023, while complaints upheld against Pinergy also reduced. Only one complaint was lodged against Yuno, which trades as PrepayPower, however this complaint was not upheld.
CRU Director of Customer Policy and Protection Karen Trant said that 2023 continued to show a high number of contacts from energy and water customers to the CRU's Customer Care Team, driven by challenges of increased prices.