NATIONAL Grid is planning to cut out-of-hours repair calls to homes without power — as it is cheaper to pay the fines.which made £5billion in profits last year, has justified the move by saying such work can be noisy and disruptive.
“The company always used to put customers first above cost but it’s all about cost-saving now. It’s wrong.” A spokesman for National Grid said: “We are committed to providing excellent customer service and know that any disruption to our service is unacceptable. "We have made a public pledge to minimise any disruption caused by unscheduled power supply interruptions – and take this commitment very seriously. Especially for more vulnerable customers on our Priority Services Register.can be noisy and disruptive, so we are considering whether in a small number of circumstances it would be better overall customer service to delay these repair works until first thing the following morning. No decision has been made.
“If we do make this change it will be on a trial basis, and we will continue to honour our commitment to work to restore customers’ power supply within 12 hours under the Guaranteed Standards of Performance scheme.”
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