Failing to engage with your supplier about your debt could also see them apply for a court warrant to forcibly install a prepayment meter in your home.for these customers is currently £46 a year higher than customers on the standard variable tariff.
The government hasn't confirmed if prepayment meter customers will be protected by the £2,500 energy price this winter.Once you've contacted your supplier about your debt problems, ask for an affordable repayment plan. "Once your supplier knows you are having difficulty paying, they have a regulatory responsibility to support you and negotiate a repayment plan that is affordable for you," Jonathan said.
It means that your supplier should work with you to figure out a sensible amount you can pay towards your debts each month.Your supplier could knock money off your bills - or your energy arrears - if you're struggling. "Your supplier should also help to identify any available hardship funds or grants you may be eligible for that could help to pay off your arrears," Jonathan said.