Dean Dunham asks the Energy Ombudsman what LBC listeners want to know

The Energy Ombudsman all the key questions LBC listeners have been asking and need to know. Ed Dodman, a director at the Energy Ombudsman joined me to provide answers to your questions.I asked

“If an energy provider sends out enforcement officers for a disputed unpaid bill, would you expect the energy provider to cease recovery action whilst the Ombudsman is considering the complaint?” “If a consumer is in credit with their energy supplier how quickly would you expect the supplier to refund the consumer if a refund is requested? Is it acceptable for the supplier to refuse a cash refund and instead to leave the account in ‘credit’?”

deandunham This will be interesting for once. It's tiring hearing Dean every week recommend the Small Claims Court. Rulings of the SCC are theoretical only. If the guilty party doesn't want to pay, they won't. Nothing the SCC can do about it. Start talking sense.

deandunham Breaking the law in other words.

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