Major NT electricity retailer mistakenly disconnects life support customer, risking 'fatal' consequences

The reason for the disconnection, alongside some other details, were not disclosed in the report, and Jacana would not release them, citing privacy provisions."Jacana Energy advised that the customer was not harmed," a Utilities Commission spokesperson said.

But its subsequent investigations also uncovered a similar breach. In that case, according to the report, the company was alerted before proceeding with the disconnection. Jacana said it had implemented the recommendations of the external review, and had not reported any further breaches so far this financial year.The company also reported a further 16 instances where it did not provide life support declaration forms to customers within the appropriate five-day timeframe, in most cases because of system errors.

With all that is going on, this is only going to get worse

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