Energy websites have been crashing as customers rush to submit meter readings ahead of bills rising on Friday.Experts have encouraged people to submit readings so their usage is covered by the current cheaper rates.
A spokesman for Shell Energy said: "Our website is experiencing disruption as we deal with a surge in the number of customers trying to access their account.Sunak defends response as energy bills soar by £693 A message on the British Gas website said it was also facing "some technical issues we're trying to resolve as quickly as possible".
Greg Jackson, chief executive of Octopus Energy, said the energy company was currently receiving around 40,000 meter readings an hour whereas a normal day would be a couple of thousand."I think with most companies, certainly with Octopus, you can give it any time in the next week and... we'll apply it to the day when you took it," he told BBC Radio 4's World at One programme.
"I tried a laptop, phone, my partner's phone. Tried to reach the British Gas helpline for half an hour then gave up [because] I'm at work."
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Me too, I have tried all day today, still can’t submit reading to edfenergy
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Energy supplier websites crash as UK customers rush to send in meter readingsBritish Gas, EDF, E.On. Scottish Power and SSE struggle with volume of people trying to beat 54% price rise What a surprise Be clear this is deliberate by the companies Hello young scientist ! Please, take time to go and watch my New video on James webb :
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Energy websites crash in rush to submit meter readings before price hikeEnergy websites crashed today as customers rushed to submit meter readings to avoid a price rise from tomorrow.The problems — which appeared to be industry-wide rampage comes to mind. Funny that....some people may point to a conspiracy, but I couldn’t possibly comment! I tried logging into energy company for about 20 mins, then noticed they had a place to give meter readings on the menus on the homepage, it took about 30 seconds.
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