Microsoft wrote off a laptop because it can’t repair the webcam

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Its repair policy seems to fly in the face of Bill Gates’s work to combat climate change

Microsoft quoted a reader £427 to replace a Surface laptop as it said it could not repair its faulty webcam.Microsoft quoted a reader £427 to replace a Surface laptop as it said it could not repair its faulty webcam.Can you please askMy only option to get it working is to pay this for a service. This seems like madness, and hardly in the spirit of the founder’s work to combat climate change. It seems to me that Microsoft needs to greatly improve its products’ repairability.

 

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