One customer at the worst firm told Which? how it took six weeks and 18 phone calls to resolve a simple issueIn Which?'s latest customer service survey, one in five people said they were unhappy with their most recent experience with a telecoms provider, with more complaints thanVirgin Media was the worst-performing firm - coming bottom for overall customer service with 38, and ranked lowest for quick and helpful responses and technical support .
"Virgin Media was named the worst broadband firm for customer service in our research - faring particularly poorly for technical support and providing quick and efficient responses."This is particularly unacceptable when the company has enforced mid-contract price hikes of almost nine per cent this April, on top of an increase of almost 14% last April.
Customers can also get £30.49 for each missed engineer appointment and £6.10 each calendar day for a delay to the star of your service.