Payment issues can affect electric vehicle drivers’ charging experiences. EV charging should be accessible, convenient, and reliable, and payment issues affect both accessibility and reliability.
“We need to make ease of payment a core focus of public EV charging network expansion,” said Kristi Moriarty, a senior researcher and ChargeX Consortium lead at the National Renewable Energy Laboratory. “If we want to build consumer trust around the promise of a reliable national charging network, we need to maintain a seamless charging experience.”
The flexibility of payment options can make it easier on customers, but only if all those options work consistently. The report highlights solutions that can address these challenges, such as conducting site surveys for cellular connectivity, including network component health checks during scheduled maintenance, testing point-of-sale software prior to deployment, and embedding contactless/tap card readers into the electric vehicle supply equipment.
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