Updated energy customer protection measures for winter issued by watchdog

The regulator reviewed the protections after monitoring retail market data and considering feedback from customer representative groups, network operators and suppliers.

Debt repayment plans have been extended to allow a minimum of 24 months for customers to repay although account holders may chose to repay over a shorter period. The debt repayment level on Pay-As-You-Go meters will remain at 10 per cent, which means €20 of purchased energy credit can only have €2 deducted to pay the debt.

The moratorium on disconnections for all domestic customers is already in place between mid-December and mid-January and was extended until February 28th this year. The moratorium for customers registered as being particularly vulnerable to winter disconnections was also extended last winter.

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