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ERC goes digital in addressing complaints

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ERC has debuted its 'digital toolbox' in addressing consumer complaints as well as industry concerns, but industry stakeholders are wishing that the feedback mechanism and response system will not be as slow as the internet connectivity in the country.

Energy democracy in itself is a slippery term and a favorite word of embellishment, primarily of the entities wanting to create an illusion of action, therefore, there is a mounting challenge for the ERC to really concretize its ‘digital promises’ into actual services rendered.

To date, digitalization across government agencies still portends "less than desired outcomes" where response are not proactive. ERC Chairperson Monalisa C. Dimalanta noted “the ERC LINKod advances the ERC into the digital age, the electricity consumers can look forward to a more transparent and responsive energy landscape.”

This digital platform will likewise cater to online submission of uniform reportorial requirements of covered industry players; as well as monitoring and reporting system for the Competitive Retail Electricity Market of the restructured electricity sector.

 

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