People paying energy bills by Direct Debit need to check bank account this month

Households across Scotland are being urged to check the accuracy of their gas and electricity bills after it emerged that ScottishPower has agreed to pay back £1.5 million in refunds to Direct Debit customers. The agreed compensation package, which includes direct refunds as well as goodwill payments, means affected customers each received an average of £294.

Hazel Knowles, energy lead for Advice Direct Scotland, said: “While any redress is welcome, and those ScottishPower customers affected should have already been compensated, this underlines the importance of checking your bills. Top Money Stories Today She added: “The important thing to remember is that nobody should struggle alone, and help is available. Our energyadvice.scot service provides free, practical advice on the support and assistance available, such as grants, and ensures that people can access all entitled benefits.”

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