British Gas, EDF and EOn ordered to pay customers £30 for mistake in new rule

Customers of every major energy company including British Gas, EDF, EOn and OVO as well as Octopus and Scottish Power are being informed how they can get paid £30 if their supplier breaks a new rule introduced this month.

As you probably know, energy customers are free to switch to a new electricity or gas supplier at any time, and your new supplier is in charge of switching you from your old supplier.Of course, some fixed tariffs include a clause with an 'exit fee', which can be as much as £35 per fuel in some cases, but these do not apply to standard variable tariffs, ie anyone not on a fix.

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