Xcel Energy responds to customer concerns following windstorm-related outages

DENVER — Xcel Energy officials are answering questions surrounding their decision to cut power to 55,000 customers before Saturday’s windstorm.

“That involves both evaluating the National Weather Service information on what type of wind, how high the winds are going to be, in addition to the topography of the community, or the area, and also the fuel source. And the fuel source could be a combination between live and dead fuel source on the ground,” Velasquez Horvath said.

“We met with a lot of different stakeholders with Boulder County this morning. We've had two different small business town halls that we have also done this morning, as well, upwards of 115 folks that have participated in those. In addition to that, we already have a couple of community sessions currently being scheduled so that we can gain feedback from our customers to make sure that we are continuing to improve how we respond to the power safety shut-off,” Velasquez Horvath said.

“Typical industry standard is about 72 hours. So we're going to try really hard to make sure that we're giving it as much advance notice. In addition to that, we also had a lot of feedback around our outage map and that customers were having a hard time deciphering between if they were impacted because of the storm event or if they were impacted because of the power safety shut-off,” Velasquez Horvath said.

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