THE UK'S self-declared biggest complainer has revealed how he shaved £100 a year off a vital household bill in just 20 minutes., received an email from Sky earlier this month telling him his Ultrafast broadband package would be hiked by £3 a month to £36 from April 1., managed to get Sky to offer him a new 18-month contract at £30 a month after he called to complain.
But Scott managed to get Sky to drop the price of his package after citing section 68 of the Consumer Rights Act 2015 when he called Sky on March 12, the day after receiving the email telling him his contract would rise in price. But Scott told the firm it had not mentioned potential rises in the Contract Summary and Information document it issued him when he first signed up for the deal.
Scott said this allowed him to prove Sky had not made his mid-contract price rise "transparent" when he signed up for the deal.If you're coming up to the end of your contract, don't just wait for the current one to roll over.