British Gas staff feel pressured to force installation of prepayment energy meters on customers in debt, says whistleblower

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The rise in energy prices in the last year has seen an increase in the number of prepayment installations

In a statement, British Gas's parent company Centrica said:"We refute this description completely. There has been no increase in the number of prepayment meters we have installed in the last 12 months. Fitting a prepayment meter under warrant has always been a last resort when a customer will not engage with us despite multiple attempts over months."

Sky News has also spoken to a woman who had a prepayment gas meter installed following a forced entry despite not being in debt and being up-to-date with direct debit payments. "And it's embarrassing. I got given this card that I had to go top up in a shop, it's only in specific shops you can top it up, so you're limited to how and when you can top up.

"I'm a single mum, I can't go out at 9pm and top up a gas card particularly not when it's not in all the local shops, so it's just been really difficult. I feel like for the last six months, all I've spoken about is British Gas."

 

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It’s all putins fault

All energy companies have been doing this for years and deliberately target the most vulnerable people and the regulator and company bosses looked the other way time for a social tariff and renationalise as privatisation has failed

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