EDF and Utilita have been identified as the poorest performers for customer service among energy suppliers in the latest quarterly ranking by Citizens Advice. According to the consumer charity, customer service ratings within the industry have reached historic lows, with a record number of households seeking assistance for energy-related matters between January and March.
EDF, one of the highest-scoring suppliers this time last year, has fallen to the very bottom after its average call waiting times jumped from just under a minute to more than five minutes in less than a year. An EDF spokeswoman said: “We recognise our call answer times haven’t been up to the high standards we set ourselves and we’re committed to doing better, getting back to the market-leading service our customers expect.
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