But if you're on a prepayment meter then you don't need to worry about this as you pay for your usage upfront.When should you take a meter reading?“This is when the next energy price cap comes into effect, and will change the price that households on“Submitting a reading on or near October 1 will ensure you’re charged the right amount for the gas and electricity you’ve used this summer, and won’t be overcharged for energy used from the start of October.
But Natalie added that it's a good idea of households to submit meter readings every month to improve the accuracy of their bills, regardless of the tariff. This is so you can cross reference your bills with your usage - and if you spot anything that doesn't look right, you can contact your supplier to question itthen you should get in touch with your provider and send them the pictures you have to try and get a better rate.Although Citizens Advice says meter faults are rare, they can happen - and it could be causing a billing mistake.
They handle issues between customers and suppliers and will look at your case and see if they can help you deal with the complaint.
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