It wasn’t, so in early May he made another call and said the person he spoke to “said that their processes were broken down but he would put my request through a different channel and this would work. No payment. On May 16th, I made a further call. The person I spoke to had the record of my previous calls and informed me that he would raise a complaint on my behalf. I pointed out that the recipients of my previous three calls could have been in no doubt but that I was making a complaint.
A day later, Vincent got an email from Bord Gáis “acknowledging my complaint and saying that a complaints handler would contact me but it could take up to 10 working days. Today is May 22nd and I am waiting more in hope than expectation.”“At Bord Gáis Energy we hold ourselves to very high standards of customer service and our customers remain our top priority.
“We’re sorry for that and we apologise. We’re working with the impacted customers to resolve these matters as quickly as possible. While these cases are complex, we are working as fast as we can and will keep in regular contact with these customers.”
Malaysia Malaysia Latest News, Malaysia Malaysia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Expert shares easy hack that will cut your energy bills with zero effort'With the cost-of-living crisis on the front page of every newspaper, and worrying headlines about insufficient stocks of energy supplies, we all have a responsibility to think about our approach to energy consumption.'
Source: RSVPMagazine - 🏆 7. / 76 Read more »
Source: RSVPMagazine - 🏆 7. / 76 Read more »
Source: businessposthq - 🏆 8. / 71 Read more »