Do I have to pay for a new smart meter after mine broke? DEAN DUNHAM replies

In January last year, I agreed to have a smart meter installed after a great deal of encouragement from my energy supplier.

Dean Dunham replies: Your energy provider is citing a rule imposed by the regulator, Ofgem, which provides that energy firms are only required to fix or replace your in-house monitor if it turns out to be faulty in the first 12 months after it was provided.However, this is just Ofgem’s rule and my view is it potentially flies in the face of the Consumer Rights Act, which is not lawful.

Some sources online, including Energy Saving Trust, a British organisation which promotes energy efficiency, state: ‘Smart meters are completely free . . . Your energy provider will recoup costs through your energy bills over time’. Why can't I get a coat refund?I returned a coat and, after waiting five weeks for a refund, I made a chargeback claim.

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Do I have to pay for a replacement if my smart meter gets a fault after 12 months? DEAN DUNHAM...In January last year, I agreed to have a smart meter installed after a great deal of encouragement from my energy supplier.
Fuente: DailyMailUK - 🏆 7. / 90 Leer más »