Puget Sound Energy to ramp up WA collection efforts for $140M in overdue bills

State regulators agreed last month to allow PSE to resume credit and collection practices paused since the pandemic as it works to recover more than $140 million owed from tens of thousands of customers.Washington Utilities and Transportation Commission order prescribes steps the state’s largest investor-owned utility must take to let customers know what payment management programs are available, and refer them to nonprofit Community Action Agencies for assistance.

Scarlet Caldwell said she understood the need for the moratorium in the pandemic but did not support a rate increase to cover the unpaid bills of others, according to a transcript of the Feb. 8 hearing."I work hard for the things that I do, and I want my money to go to my family and my friends. And I don’t have enough to go around, unfortunately," she said.

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