A Chicago woman's new electric wheelchair caused her pain, but she struggled to get hep from Shirley Ryan Ability Lab or National Mobility and SeatingOne local woman was dealing with this exact issue, and when she couldn't get the fixes she needed from the rehabilitation center and the wheelchair supplier, she turned to the I-Team.
The new chair was covered by insurance, but DiGiamcomo said because she couldn't get it adjusted properly she had to spend $800 on another, used chair which she sat in during our interview. The Shirley Ryan Ability Lab in Streeterville helped her choose the chair and connected her to the supplier, National Seating and Mobility. DiGiamcomo said attempts from both businesses to help her fell short and that adjustments made by National Seating were not working.After months of not getting results, she called the I-Team and we reached out to both companies.
The supplier, National Seating and Mobility said, "Our team cares deeply about our clients and mission to provide mobility solutions...We are committed to doing our best to ensure our clients get what they need to keep them moving through life."