Lanarkshire households urged to check bills as fuel giant to refund £1.5 million

Lanarkshire households are being urged to check their gas and electricity bills after it emerged that ScottishPower will pay £1.5 million in refunds and compensation for overcharging thousands of customers.

The free download features the latest breaking news and exclusive stories, and allows you to customise your page to the sections that matter most to you.However, the charity has warned billing problems are its most common complaint and is encouraging Scots to regularly check the accuracy of their statements.

“With the cost-of-living crisis far from over, demand for help across Scotland with energy bills has never been higher and is the most pressing reason for people getting in touch.“Taking regular meter readings and checking the level of your direct debit are as important as ever. If you have a smart meter, make sure it’s working.“Our energyadvice.

Those with smart meters are being urged to make sure the device is working, while those with traditional meters should submit gas and electricity readings to avoid overcharging.

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People with ScottishPower paid back £294 after Direct Debit energy bill errorA small number of people were charged at the higher rate paid by standard credit customers.
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