The scam begins with a text message that includes an SDG&E logo and says there is an immediate work order to disconnect power at the address on fileAccording to the utility company, the scheme attempts to exploit SDG&E's legitimate use of text messages and email notifications to inform residential customers of work orders, such as meter changes, reads and tests.
According to SDG&E, those most targeted include restaurant owners, small businesses, homeowner associations, older adults and limited-English speakers -- anyone vulnerable.The scam is intended to route the customer to a fake 1-800 number. The company said legitimate SDG&E texts will always point the customer to SDG&E's main Customer Care Center, 1-800-411-7343, or 1-800-311-7343 for Spanish-speakers.
Legitimate emails from the company also include the fact that SDG&E technicians will be wearing a company uniform and have a company badge.SDG&E will never call to demand immediate payment made over the phone with the threat of immediate service disconnection The only utility bill payment options are My Account, a branch office location, or an authorized payment locationThe utility company will never demand cash in person