The Australian Energy Regulator has flagged serious concerns about the way complex power pricing schemes are being implemented.
Lynne Gallagher, a director of the Australian Energy Regulator, said "it's very concerning" that some households appear to have been unwittingly switched to so-called time-of-use tariffs. According to Ms Gallagher, the push towards "cost-reflective" electricity prices such as time-of-use rates made sense on many levels.
"The real issue comes down to what the experience of customers are when they're choosing or when they're faced with a retail tariff."If they can't benefit from it, they should have the option to have a flat rate tariff." "My question to them is 'how do you know, how have you tested your own thinking so that you know that what you're working towards is actually the right outcome'," Dr Ben-David said.
"Our worry is that not everyone can respond to these price signals," said Jacqueline Crawshaw, a policy director at the lobby group.Ms Gallagher agreed there was a fine line between sending consumers price signals and punishing them with costly tariffs they could not avoid.
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