Electric provider threatens to cancel customer accounts in Houston. Why? Could this happen to you?

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Choosing a new electric plan, comparing rates and fees can be complicated. It’s why some customers pay an electric broker or a third party to find the lowest rates. But some customers say their energy company is threatening to cancel their contracts because they signed up with the help of a broker.

– As if finding the best electric rate and plan wasn’t hard enough, now some electric companies are trying to keep brokers from helping consumers get the lowest rates.

In March, Brasovan signed Crawford up with Rhythm Energy for a 4.7 cent rate, 9 cents a kilowatt all-in. “So why am I being penalized because I found somebody to do the legwork for me? It doesn’t really make a lot of sense to me,” said Crawford.is investigating these issues. And it’s bigger than just Rhythm and Thigbe. Can retail electric providers discriminate and restrict access to their lowest priced plans? Make them off-limits to brokers?

Except for cases involving fraudulent enrollment, a REP may only disconnect the service of a residential customer for a defined set of reasons that are spelled out in. residential PUC Staff continues to share its serious concern with all the parties to this investigation that no customer’s service is illegally disconnected. are only available directly to customers.

 

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