Thousands of customers have asked for financial assistance from their energy providers as Australians feel the cost-of-living pinch.
Crystal Noronha has worked in the AGL call centre for 11 years and says she is increasingly hearing from customers in need.Thousands of customers have asked for financial assistance from their energy providers as Australians feel the cost of living pinch. "Some hide away from sharing their difficulties, but we're here to help them."
Gavin Dufty, from charity St Vincent De Paul, said energy companies have ways to help their customers. Assistance will depend on the provider and the customer's circumstances but can include bill extensions or paying in smaller amounts more often.Maria has lived in Australia for half of her life, but now she's facing deportation
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