Algoma Power Inc. is an electric distribution company that serves approximately 12,000 customers in the district of Algoma with over more than 1,800 kilometers of distribution lines in an area that covers approximately 14,200 square kilometers. Algoma Power Inc. is a subsidiary of FortisOntario Inc. which is headquartered in Fort Erie and has operations in electricity transmission and distribution primarily located in Fort Erie, Port Colborne, Cornwall, Gananoque and the district of Algoma.
• Provide front line service regarding billing inquiries, payments and other customer service requirements• Investigate and resolve escalated customer concerns in a professional and timely manner to achieve customer satisfaction.• Develop and maintain positive working relationships with all internal departments, employees, customers, contractors, various legislative bodies, municipal agencies, governments and other organizations.
• Exceptional customer service skills, with a customer-centric mindset and the ability to manage customer expectations and concerns.• Ability to apply sound judgement and maintain confidentiality• Attention to detail and ability to complete work with high degree of accuracy • Demonstrated experience and proficiency in Microsoft Office applications • Previous experience working in a utility environment would be considered an asset.