The second issue, is that you while you may pay the same direct debit each month, some months you're using less energy than others.
If you're unsure whether you're in credit, you can find out by taking meter readings and contacting your provider. Under Ofgem rules people are entitled to any credit on request as long as up-to-date meter readings have been provided. The majority of providers automatically refund credit balances once a year, but this is often subject to a minimum amount and refund policies vary depending on which company you are with, so you'll need to confirm with your supplier directly or check the box below.HERE'S how you can claim back money depending on the firm you're with, according to MoneySuperMarket.
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