The enhanced Energy Engage Code sets out how suppliers will help and support customers to manage their energy bills.
The main principle underpinning the code is a firm commitment by suppliers that they will never disconnect an engaging customer.1. To help, no matter what the circumstances, as long as customers actively engage with the energy company. 4. To give you information about other agencies who can also support customers, and ways to contact them.
"Energy suppliers aim to help their customers, and in particular those in arrears, by providing them with the appropriate support they need to manage their energy use and costs," Mr Lynott said.
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