Energy prices dominate more than 17,000 complaints made to NSW ombudsman

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The ombudsman recovered $1.6 million in customer outcomes, all of which went back into the pockets of those who filed the complaints.

More than 17,000 NSW residents complained about energy, gas and water providers, a report by the Energy and Water Ombudsman NSW says.

Origin Australia had the most complaints, with 3258, followed by Energy Australia with 2836 complaints.More than 17,000 NSW residents complained about energy, gas and water providers, a report by the Energy and Water Ombudsman NSW says. A further 18 per cent of complaints were directed at gas companies, while 4 per cent were directed at water companies.

"It's not about accumulative debt like we've seen more often in the past, it's about the fact their one-off bill is much higher than it was last year," Energy and Water Ombudsman Janine Young told 9News.

 

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