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Electric Ireland NI issues statement as customers face top-up problems

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The energy supplier says an error has occurred which capped some meters at a £10 credit limit.

Electric Ireland has issued a statement as some customers in Northern Ireland have been experiencing problems with keypad top-ups this weekend.

Electric Ireland said in a statement to Belfast Live: "Some Electric Ireland keypad customers in Northern Ireland are affected by an error which has capped their meter at a £10 credit limit. "We are contacting affected customers directly, reconnecting where necessary and working to resolve the issue as quickly as possible.

Another customer told us: "I’m currently without electricity since 3pm on Friday and have been told by Electric Ireland that there’s an issue with the coding which is why we can’t top up.

 

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Electric Ireland apologises for top-up problemThe company says an error has occurred which has capped some meters at a £10 credit limit.
Source: BBCNewsNI - 🏆 95. / 52 Read more »