Ofgem said that was an element of its plans to ensure that"consumers benefit from a stable energy market".It was also to press ahead with measures to ensure households' credit balances are better protected.For non-household customers, including businesses, Ofgem said it was to examine broker practices amid suggestions that huge commissions are being loaded onto bills.
Energy bills for businesses have proved slower to come down after the spikes witnessed since last summer on the back of unprecedented wholesale gas costs.Households are back on the energy price cap following the end of the government's energy price guarantee which limited the amount that customers could be charged per unit.
The industry regulator said it was clear that suppliers must do better in their support of consumers - with lines of communication being broadened and open for longer including at weekends. It was also seeking more effective support for customers struggling with bills, including early intervention to"identify and offer support such as temporary repayment holidays when consumers are unable to pay".
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