After taking a walk around the evlive studio, we sat down with GM's VP of EV Ecosystem, Hoss Hassani, to ask him about the new educational service and why it's so important.
Currently, the way evlive is set up, customers can hear and see the EV specialist in the studio. However, it's a one-way video feed so the EV specialists can only hear the customer, they don't have video access. Interestingly, we learned in the interview with Hassani that soon the video stream will have the option of being two-way, with customers having to opt-in and allow the two-way video stream if they choose to let the specialist see them.
They're here to answer any question you have about EVs...This isn't a sales environment. We're not trying to sell an EV; we're trying to sell EV - the concept of EV. We also conducted a"secret shopper" test and had someone connect with an evlive specialist and ask them a few basic Ev questions. Overall the experience went very well and our EV specialist, Jerrica did an admirable job answering basic EV questions as well as Bolt EV-specific information that our secret shopper was inquiring about.
We make a few recommendations on how the session could have gone even better in the video and hopefully GM is going to take customer feedback from evlive and continue to improve what is already a great resource for EV information.
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Source: CNBC - 🏆 12. / 72 Read more »