A Bangor woman has spoken out about her frustration at missing out on the £600 energy support payment due to complications caused by moving house.
"I didn't think anything of it and in January and when everything started coming out about the vouchers, I had an alert on my app saying that my direct debit of £600 would go in in the next seven days." "They said they were responsible for the vouchers because as of 2 January, they would still have had that house on their list."
"When I rang Northern Ireland Electricity they told me the switchover to power NI happened on 29 December, that Power NI was the electric supplier for my house," she said. "I had read that there were problems as well with people getting switched over to new addresses and getting the payments."So we've forked out near £3,000 a couple of weeks ago to even heat the house.
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