Major energy supplier glitch leaves thousands paying just 1% of gas bill

"Several customers have since let us know they were aware the payments were lower than expected but that they were enjoying the discounts.The blunder will have been welcomed by thousands of households as the cost ofAlthough they will likely have a bit of a shock bill next month now the issue has been rectified and they go back to paying the full amount.set to be hiked to £3,000 in April, up from £2,500, people will be looking to save where they can over the winter months.

If you think you've been charged too much or too little for your energy bill, there are some steps you can take.But you'll have to say why you think you've been charged the wrong amount and include evidence.Make sure you keep a copy of all correspondence in case you don't win the claim.It's an independent body that handles disputes between customers and energy suppliers.If you're worried about paying your energy bills, don't worry as there is support on offer.

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