is looking into PPL Electric Utilities, which serves parts of Bucks, Berks, Chester, Montgomery and Northampton counties.The company says it has either sent corrected balances to customers, or will make adjustments on their next monthly bill.
"We will not shut off power to residential and small-business customers for non-payment through March 31," PPL Electric President Stephanie Raymond said"...we make this pledge to our customers: You Depend on Us and We Deliver. For some of you, we have not lived up to that promise in our customer service. I can assure you that we will do everything we can going forward to provide the service that you deserve," the letter said.
PUC says customers who do not believe that PPL has addressed their issues or believe that the utility has not responded appropriately to their situation, should contact the PUC's Bureau of Consumer Services at 1-800-692-7380. PUC says consumers who are unable to reach PPL agents or do not receive a response from PPL should also contact BCS to report those issues.Copyright © 2023 WPVI-TV. All Rights Reserved.
Super high
Isn't it amazing how these 'mistakes' never, and I mean NEVER, go in the customers' favor and result in lower bills?
Energy Energy Latest News, Energy Energy Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Source: PennLive - 🏆 463. / 53 Read more »