Xcel Energy customers frustrated with how long it's taking to activate solar panels

Devin Dickinson, owner of Altitude Solar Power, says solar panels are immune to inflation and the rising price of natural gas. Many of his clients are not getting to capitalize on that though, since the solar panels require Xcel Energy to install a meter that connects them to the grid.

Dickinson says even before the installation process, Xcel is requiring eight to 12 weeks to approve the designs from the company. Dennis Williams is one of Dickinson's clients and had solar panels installed onto his home in October 2022. However, the panels are still not connected to the grid. Williams says early last year, their monthly bills were around $400. The family's bill from December was more than $800. Williams wants the solar panels to start offsetting that cost.

ColetteBordelon I am paying both the finance company and Xcel because they have not approved the final piece basically just approving that the transformer wont need to be replaced. My solar company cannot get anything done because Xcel doesn't respond.

ColetteBordelon Try having them activated and your energy company acting as if they don’t know how to credit you. Here’s looking at you CoreElecDistri

ColetteBordelon How do you keep finding people with $400 energy bills before the Xcel increase ($800 after)? That's an absurd amount of energy to use in Colorado for a normal home.

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