Certain groups of people cannot have energy prepayment meter forcibly installed

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Ofgem has rules in place that restrict the force-fitting of a prepayment meter under specific household circumstances.

Millions of households across the country are facing the continued challenge of keeping on top of ever-increasing energy bills, despite the additional monthly financial assistance from the UK Government to mitigate the rising cost of living. Higher bills and energy debt could see more people being forcibly switched to a prepayment meter, something Labour is keen to see banned until at least Spring.

Circumstances under which it is deemed not safe to have a prepayment meter include people over State Pension age, those with specific disabilities or illnesses, pregnant women and households with children under the age of five. “Labour is calling for a moratorium to stop even greater misery this winter, while the Government, regulator and energy companies get a grip on this problem, to tackle the hardship millions are facing. Rishi Sunak must not blame others for what is his Government’s dereliction of duty - he is standing by while families across the country are being cut off.”

“The regulator Ofgem requires energy suppliers to offer solutions for customers in, or at risk of, debt or disconnection. You might be in a vulnerable situation for other reasons if your situation isn’t listed. For example, if you need short-term support after a stay in hospital or have financial difficulties. If you aren't sure, always speak to your supplier or network operator and explain your situation.

 

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