Energy company E.ON has blamed Martin Lewis for "bringing down Britain" after millions of customers swarmed its website to submit meter readings ahead of the price hike.In a now-deleted tweet responding to a furious customer, E.ON wrote that all websites and phone lines are being "hammered" on what has been named 'Meter Reading Day'.
It comes after the money saving expert urged customers to submit their readings ahead of Friday, when Ofgem's price cap will rise. "Suppliers do offer alternative ways of doing this such as through automated phone lines and apps so we'd recommend customers try those. Customers with smart meters do not need to worry as their readings are automatically sent to their supplier."
The issues - which appeared to be an industry-wide problem - came as experts urged householders to submit meter readings for gas and electricity to their supplier on Thursday to show exactly how much energy they have used ahead of Ofgem's price cap increasing from April 1. A message on the British Gas website told customers it was facing "some technical issues we're trying to resolve as quickly as possible".
I am sure this was in no way related to the scandalous state of energy industry IT, admin and smartmeter management etc which in future will be flawless. Idea: Perhaps the industry needs to invest even a fraction of those massive profits to improve customer service.