Energy supplier complaints: EDF and Utilita energy ranked worst for customer service by Citizens Advice

EDF and Utilita have been identified as the poorest performers for customer service among energy suppliers in the latest quarterly ranking by Citizens Advice. According to the consumer charity, customer service ratings within the industry have reached historic lows, with a record number of households seeking assistance for energy-related matters between January and March.

EDF, one of the highest-scoring suppliers this time last year, has fallen to the very bottom after its average call waiting times jumped from just under a minute to more than five minutes in less than a year. An EDF spokeswoman said: “We recognise our call answer times haven’t been up to the high standards we set ourselves and we’re committed to doing better, getting back to the market-leading service our customers expect.

مصر أحدث الأخبار, مصر عناوين

Similar News:يمكنك أيضًا قراءة قصص إخبارية مشابهة لهذه التي قمنا بجمعها من مصادر إخبارية أخرى.

Citizens Advice reveals WORST energy firms for customer service: Does your provider make the list?The firm that came bottom of the ranking saw its average call waiting time jump from just under a minute to over five minutes in less than a year.
مصدر: DailyMailUK - 🏆 7. / 90 اقرأ أكثر »

EDF and Utilita worst energy companies for customer serviceThe latest ranking puts Ecotricity at the top of the table, followed by Outfox the Market, Ovo Energy and Utility Warehouse
مصدر: Glasgow_Times - 🏆 76. / 59 اقرأ أكثر »

Martin Lewis hails new EDF energy tariff for low-end billpayersThe money-saving expert was speaking on his latest episode of the Martin Lewis Money Show podcast
مصدر: MENnewsdesk - 🏆 23. / 69 اقرأ أكثر »