Last week we discussed the art of small talk. This week’s article on navigating difficult conversations will build on your interactional ambience and effectiveness. Difficult and sensitive conversations can mean different things to diverse people and settings. In this article, we will briefly highlight the various ways you can achieve effective communication despite potential limitations.
Another thing to do is to express your feelings with acknowledgement. As mentioned earlier, difficult conversations can come in different forms and settings. In professional settings, people often evade constructive criticism, terminations, or reviews without acknowledgement; this should not be the case with you. Openly use ‘I’ statement to express how you feel when discussing with colleagues or business partners.
Pay rapt attention to your body language and eye contact. The last thing you want to happen during sensitive conversations is for your non-verbal cues to convey completely different information from what your words say. As non-verbal cues are subtle and sometimes non-consensus, your audience may find them more believable; however, rather than allowing its implications to overwhelm or limit you, maximise them in exercising attentiveness and showing empathy.
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