Hundreds of households to get £294 back on energy bills

Energy supplier Scottish Power is set to refund and compensate customers a total of £1.5 million after overcharging them during the peak of the energy crisis.

Ofgem has stated that Scottish Power will be paying a total of £250,000 in direct refunds to affected customers, as well as an additional £250,000 in goodwill payments, averaging out to £294 per customer. Customers do not need to take any action as all payments will be made automatically.The energy regulator also revealed that Scottish Power reported itself last summer when it realised operational errors had led to the overcharging.

"Suppliers must be vigilant and act quickly to resolve billing errors that impact customers. We will continue to closely monitor all suppliers and will hold them to account if they do not meet the standards we set." Andrew Ward, chief executive of Scottish Power's customer business, expressed regret: "We're so sorry that a very small number of our customers were affected by this mistake and faced an increased financial burden especially during a time when energy prices were reaching an unprecedented high and the Government had to step in to provide support."

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Energy company to give customers back £294 each after overchargingOfgem says the money will be a refund and compensation
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People with ScottishPower paid back £294 after Direct Debit energy bill errorA small number of people were charged at the higher rate paid by standard credit customers.
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